Seen & Heard: Best Return Policy?

Outdoor apparel and gear retailer L.L. Bean is famous for its no-questions-asked return policy. But its annual sales easily top $1 billion—and its 50-some stores aren’t concerned about restocking items or losing hard-earned cash from credit-card merchant fees. Still, accepting returns can be a boon to small retailers—demonstrating to shoppers that service is your store’sMore »