Nothing Basic About Selling Basics

On Instagram, Bellissimo Dance Boutique branded its black dancewear as “so far beyond basic, you’ll be doing the happy dance.”

Undeniably, fashion dancewear (with its frequent refresh) and pointe shoes will capture the most excitement and attention
in a dancewear store and probably be the price leaders. Basics—dress-code leotards, tights and slippers, the foundation of dance merchandise that customers buy repeatedly—can easily be taken for granted. Yet basics, while less glamorous, and perhaps less of a revenue generator, can play a key role in telling your brand story. As one fashion apparel maker described one of its basic pieces to Business of Fashion, “[it] is not a basic plain-black sweater, but a basic plain-black sweater with our DNA.” You can send the same message for your basics collection
.

Basics also can keep sales steady and even robust. “Any dollar you can capture in your store is another that someone else doesn’t get online,” says Bob Phibbs, CEO of The Retail Doctor, a New York–based consultancy, and author of the blog, retaildoc.com/blog. “The more needs your core customer can fill in one place—your place—the better. Create a strategy to sell the category. It won’t go magically out the door.”

So how does a store build a strategy to make its basics the go-tos in its dance community? Take a few lessons from these retail and branding experts on how to most effectively market basics to keep them uniquely on-brand and make sales strong.

What’s Great About Basics

Seasoned dance storeowners know that basics are essential to their business even if they don’t make up the bulk of their revenue. First of all, the market for basics is broad: This is the category that can address clients at diverse stages of their dance lives or at different levels of interest—whether a dancer is an enthusiast taking classes in her off time, or the student enrolled at a studio, or a dance mom on a budget. In fact, basics are probably the first thing a shopper thinks of when she hears the words “dance store.” Another strength of basics, of course, is that they drive repeat business: You can count on dancers coming in for replacement pieces—often in multiples—as they wear out or grow out of their leos, tights and slippers. This means healthy inventory turnover.

Define Your Basics

Basics may be the core items of a dancer’s wardrobe—her foundation for working out and sometimes going out—but dancers have many sources for them, particularly online, which can beat you on price. “You want your basics to be a good value, but you also need to offer a basic at different price points,” says Joy Ellis, owner of Footlights Dance & Theatre Boutique, in Silver Spring and Frederick, MD, and Alexandria, VA. Attitude Dance Boutique, a destination for fashion items and the newest on-trend styles in College Station, TX, is dedicated also to basics, says owner Emily Mayerhoff “for the customers who are more budget-conscious but are still looking for
high quality.”

Attitude Dance Boutique’s Ballerina Bundle entices customers, who often add on other purchases.

Curate and Brand Them

Every store should curate and brand its basics collection with its customers and local studios in mind. When you consciously make basics part of your brand story, you give customers a reason to return to your store, and yours alone. So how do you choose the basics lines to stock? A good rule of thumb is to source quality basics from manufacturers your customers know, and price them only slightly lower than your fashion items; customers are conditioned to understand this distinction from shopping mainstream apparel companies, such as Brooks Brothers and Everlane, department stores such as Nordstrom, or big-box stores with private labels, such as Target
and, soon, Walmart.

You might carry several tiers of basics: a good and a better, or a better and a best, depending on which brands are your top performers in fashion categories. “Because our boutique focuses more on fashion than the basics, it is important that even our basics be fashion-forward,” says Patrice Powell, co-owner with Kelley Descher of Bellissimo Dance Boutique in Franklin, TN. “Our basics can be described as ‘anything but basic.’ Style always influences our choices.”

Alternatively, if you can, add your store name or private label to the basics you sell, says Georganne Bender of Kizer & Bender Speaking!, a retail consultancy. “If the vendor won’t do it for you, then add your own sticker or alter the packaging, so the customer always remembers where they bought that particular item.”

Variations on Studio Themes

Of course, curation is also informed by dance studios’ lists. “We offer lots of choices, but the individual studio teachers determine what they consider ‘basic,’” says Ellis. Even when your store incorporates the dress-code must-haves of nearby studios, that can be a moving target. “In the last few years, tap, jazz and hip hop have moved away from your classic dancewear into a more casual style of dress, and we have seen the market switch to more tops and bottoms or even streetwear,” says Ellis. It can be a challenge to keep up.

Typically, studio restrictions apply only to color, however, which affords some flexibility in the customers’ purchases and, consequently, your buying. These choices separate you from your competition, particularly the lower-priced competition online, and give you the opportunity to stamp basics at your store with your signature. Because a dancer will never be satisfied if she perceives basics as bland or generic. With standard core pieces, “the danger is allowing it to look like what everyone else has,” says Phibbs. “You’ve got to make it look better, different, unique.” Beyond the pieces you choose, thinking about how you’d characterize your basics collection to a customer—even the words you’d use to describe a basic leo’s winning features—will help achieve this. Adds Bender: “We live in a fast-fashion world where updating and changing your product mix is no longer a luxury. It’s mandatory. Stock the most beloved basics, but don’t be afraid to try new renditions on those items. Let customers vote with their dollars.”

Smart, Not Rock-Bottom, Pricing

Your basics will sell at a lower price point than fashion and performance items because customers will expect it. You can build this pricing tactic into your business plan, thanks to ordering regularly from the same manufacturers you establish solid relationships with. “We want vendors we can count on to have supplies when we need them,” says Ellis. “We also look for consistency from year to year, since most studios keep the uniforms pretty much the same. I have been in business for 27 years, and some studios still wear the same uniforms. It helps them build their brand, too.”

Basics should have a higher turn rate than most other categories in the store, says Bender, because they are needed most often by customers. “Since they are the lifeblood of a category, manufacturers constantly run production. Shipments of basics are readily available, so you don’t need to invest in six months’ worth.”

Don’t treat basics as commodities, though, with price the only driver. Never sacrifice quality just because basics are the most “expendable” apparel items. You’ve built your reputation on quality, and your customers will expect it from every aspect of your business. Case in point: Gap. It was a leader in well-priced, well-made clothing for the core wardrobe (khakis, the classic white shirt, the colorful tee). This value positioning caused Gap to rise so far in customer confidence that it became the go-to for casual and business apparel in the ’90s. Then it took a hit in the last decade as those same customers noticed a decline in quality and left the brand. The same has been reported recently in business journals regarding J.Crew. Once that confidence is lost, it’s very hard and costly to recover.

A Place for Predictable Dependability, Too

Dependability—for the customer and the retailer—is, in fact, a key business factor when it comes to basics. Customer loyalty, says Bender, depends on merchandise always being in stock. “Can you imagine your favorite grocery store running out of milk?” she says. “You have to be that dependable to build loyalty.” To deliver that dependability, seasoned owners look to reliable vendors. For apparel to qualify as basic for Footlights Dance & Theatre Boutique, says Joy Ellis, “We have to be able to reorder year after year.” Mayerhoff, who purchases “well-fitting, well-priced basics from some of our top-selling brands” for her store, says she wants to know that “basics are available to restock frequently, especially during back-to-dance season.”

Dependability is a building block of a store’s brand, too. From Bellissimo Dance Boutique’s top-selling fashion and athleisurewear to its studio basics, says Powell, “we strive to only carry brands that are consistently dependable. We want our customers to trust us.”

Merchandising for the Upsell

One way to avoid treating basics like a tossaway, suggests Phibbs, is to “create something in the sales process that lets customers know you’ve got their back.” In addition to devoting an area of the store to basic tights and leos, consider placing some near the cash wrap. Then as customers are checking out, you can ask them if they need basics such as tights; often they’ll remember at that point and stock up on a couple pairs. This tactic presents an opportunity for loyalty clubs, too. “Buy 12 pairs of tights; get the next pair free” offers are still popular with customers. “Shoppers love programs that allow them to earn points toward future purchases,” says Bender. “This will also appeal to people who prefer online shopping.”

Attitude Dance Boutique introduced the “Ballerina Bundle” last year for back-to-dance. “It’s been a way for us to promote the well-fitting, high-quality designs that we carry, to get new customers into the store and to combat the discount stores or online shopping,” says Mayerhoff. The bundle includes a basic tank leotard, a pair of pink leather ballet shoes and a pair of pink tights for a discounted price from tax-free weekend through Labor Day. “Almost all of these customers will also add a skirt or two, tap shoes or a bag,” says Mayerhoff, “so it has been a great tool for upselling, as well.”

Take a lesson, too, from the merchandising of national brands such as Brooks Brothers and Gap. These experienced merchants employ basics as their capsule wardrobe, a foundation on which they layer fashion and accessory items, to create a natural upsell. “Both of these retailers have worked hard to build and maintain the image of a place to go for fashion items, as well as the basic items shoppers have come to know and love,” says Bender. “Every retailer that sells both basic and fashion items should strive to create a similar reputation.”

At Footlights Dance & Theatre Boutique, Ellis merchandises her basics with more fashionable options in the same fabrics and colors to upscale the merchandising: “Shoppers today want choices,” she says. “We offer hundreds of black fashion leotards in a wide range of fabrics and styles along with all the basic or standard black ones from all the major vendors.”

While every dancer is different in regards to their fashion choices and preferences for technique, Powell says, “generally speaking, most want to stand out and shine no matter where they are or what they are doing.” Bellissimo took this positioning to Instagram this summer with the statement: “You were meant to stand out—let us help. Our amazing selection of black dancewear goes so far beyond basic, you’ll be doing the happy dance.”

Every dance retailer will have a different point of view about what basics covers, based on a thorough and intimate understanding of her customers and their diverse needs—from entry-point apparel to core wardrobe to studio uniform. But these truths hold the same everywhere: Your basics pieces must tell your brand story, reflecting you and your values—committed to quality, dependable and always up-to-date. Stay true to your values, and watch your brand business soar.

Charlotte Barnard is a writer living in New York who often reports on retail trends, design and branding.

 

Photos: courtesy of Bellissimo Dance Boutique; courtesy of Attitude Dance Boutique

Leave a Reply

Your email address will not be published. Required fields are marked *