Seen & Heard: Best Return Policy?

Outdoor apparel and gear retailer L.L. Bean is famous for its no-questions-asked return policy. But its annual sales easily top $1 billion—and its 50-some stores aren’t concerned about restocking items or losing hard-earned cash from credit-card merchant fees. Still, accepting returns can be a boon to small retailers—demonstrating to shoppers that service is your store’sMore »

Loyalty, Programmed

Retailers reveal the rewards that motivate customers to keep coming back. Every storeowner knows the value of repeat business. Finding and attracting a new customer takes much more work—and many more marketing dollars—than keeping the customers you already have. And existing customers spend more, studies have shown. Loyalty programs are one tool retailers use toMore »